:root{
  --brand:#7c3aed; --brand-2:#a78bfa; --brand-soft:#f1ebff;
  --ink:#16112b; --ink-2:#4b4766; --muted:#8a86a3; --line:#e8e5f3;
  --bg:#f6f5fb; --card:#ffffff; --side:#120d26; --side-2:#1c1638;
  --ok:#10b981; --ok-soft:#e7f8f1; --warn:#f59e0b; --warn-soft:#fff5e1; --bad:#ef4444; --bad-soft:#fdecec;
  --radius:14px; --shadow:0 1px 2px rgba(22,17,43,.05),0 4px 16px rgba(22,17,43,.05);
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;background:var(--bg);color:var(--ink);font-size:14px;line-height:1.5}
.hidden{display:none!important}
a{color:var(--brand)}
button,input,select,textarea{font:inherit;color:inherit}
.muted{color:var(--muted)} .tiny{font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);font-weight:600}

/* login */
.login{min-height:100%;display:grid;place-items:center;background:radial-gradient(1200px 600px at 20% 0%,#2a1b5e 0%,var(--side) 60%);padding:16px}
.login-card{background:#fff;border-radius:18px;padding:32px;width:100%;max-width:380px;box-shadow:0 20px 60px rgba(0,0,0,.35)}
.login-logo{height:40px;filter:invert(1) hue-rotate(180deg);margin-bottom:18px}
.login-card h1{margin:0 0 4px;font-size:22px}
.login-card label{display:block;margin:18px 0 14px;font-weight:600;font-size:13px}
.login-card input{display:block;width:100%;margin-top:6px}
.error{color:var(--bad);margin-top:10px;min-height:20px;font-size:13px}

/* shell */
.shell{display:flex;min-height:100%}
.side{width:236px;flex:0 0 236px;background:var(--side);color:#d9d4f0;display:flex;flex-direction:column;padding:18px 14px;position:sticky;top:0;height:100vh}
.brand{padding:4px 8px 18px}
.brand img{height:30px;display:block}
.brand span{font-weight:800;font-size:18px;color:#fff}
.ws-picker{padding:0 8px 14px}
.ws-picker select{width:100%;margin-top:6px;background:var(--side-2);border:1px solid #2e2752;color:#fff;border-radius:10px;padding:8px 10px}
nav a{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:10px;color:#cfc9ea;text-decoration:none;font-weight:500;margin:2px 0}
nav a i{font-style:normal;width:18px;text-align:center;opacity:.8}
nav a:hover{background:var(--side-2);color:#fff}
nav a.active{background:var(--brand);color:#fff}
.side-foot{margin-top:auto;padding:12px 8px 0;border-top:1px solid #241d45;display:flex;align-items:center;justify-content:space-between;gap:8px}
.credit-chip{display:flex;flex-direction:column}
.credit-chip b{color:#fff;font-size:16px}
.link{background:none;border:0;color:#a9a3c9;cursor:pointer;padding:4px}
.link:hover{color:#fff}
main{flex:1;min-width:0}
.top{display:flex;align-items:center;gap:12px;padding:18px 28px;border-bottom:1px solid var(--line);background:#fff;position:sticky;top:0;z-index:5}
.top h1{font-size:20px;margin:0;font-weight:700}
.top-right{margin-left:auto;display:flex;align-items:center;gap:12px}
.menu{display:none;border:0;background:none;font-size:20px;cursor:pointer}
.status-dot{font-size:12px;color:var(--ink-2);display:flex;align-items:center;gap:6px}
.status-dot:before{content:"";width:8px;height:8px;border-radius:50%;background:var(--muted)}
.status-dot.ok:before{background:var(--ok)} .status-dot.bad:before{background:var(--warn)}
.view{padding:24px 28px 48px;max-width:1280px}

/* elements */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--line);background:#fff;border-radius:10px;padding:8px 14px;font-weight:600;cursor:pointer;text-decoration:none;color:var(--ink);white-space:nowrap}
.btn:hover{border-color:#cfc8ee}
.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}
.btn.primary:hover{filter:brightness(1.08)}
.btn.danger{background:var(--bad);border-color:var(--bad);color:#fff}
.btn.ghost{background:transparent}
.btn.sm{padding:5px 10px;font-size:12.5px}
.btn.wide{width:100%;padding:11px}
.btn:disabled{opacity:.55;cursor:not-allowed}
input,select,textarea{border:1px solid var(--line);border-radius:10px;padding:9px 12px;background:#fff;outline:none;width:100%}
input:focus,select:focus,textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px var(--brand-soft)}
textarea{resize:vertical;min-height:90px}
.field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}
.field>span{font-weight:600;font-size:13px}
.field small{color:var(--muted)}
.grid{display:grid;gap:16px}
.g4{grid-template-columns:repeat(4,minmax(0,1fr))} .g3{grid-template-columns:repeat(3,minmax(0,1fr))} .g2{grid-template-columns:repeat(2,minmax(0,1fr))}
.split{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr);gap:16px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px}
.card h2{font-size:15px;margin:0 0 14px;font-weight:700;display:flex;align-items:center;justify-content:space-between;gap:8px}
.kpi .label{color:var(--ink-2);font-size:12.5px;font-weight:500}
.kpi .value{font-size:28px;font-weight:800;letter-spacing:-.02em;margin-top:4px}
.kpi .sub{color:var(--muted);font-size:12px}
.kpi .icon{width:34px;height:34px;border-radius:10px;background:var(--brand-soft);color:var(--brand);display:grid;place-items:center;font-weight:800;float:right}
.toolbar{display:flex;gap:10px;align-items:center;margin-bottom:16px;flex-wrap:wrap}
.toolbar .grow{flex:1}
.toolbar input,.toolbar select{width:auto;min-width:180px}

table{width:100%;border-collapse:collapse}
th{font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600;text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:11px 12px;border-bottom:1px solid var(--line);vertical-align:middle}
tr.click{cursor:pointer} tr.click:hover td{background:#faf9fe}
.table-wrap{overflow-x:auto;margin:-6px -6px}
.pill{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:999px;font-size:12px;font-weight:600;background:#f0eef7;color:var(--ink-2);white-space:nowrap}
.pill.ok{background:var(--ok-soft);color:#047857} .pill.warn{background:var(--warn-soft);color:#b45309} .pill.bad{background:var(--bad-soft);color:#b91c1c} .pill.brand{background:var(--brand-soft);color:var(--brand)}
.pill.live:before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;animation:pulse 1.2s infinite}
@keyframes pulse{50%{opacity:.25}}
.empty{text-align:center;padding:36px 12px;color:var(--muted)}

/* chart */
.bars{display:flex;align-items:flex-end;gap:6px;height:180px;padding-top:10px}
.bar{flex:1;display:flex;flex-direction:column;align-items:center;gap:6px;height:100%;justify-content:flex-end}
.bar .col{width:100%;max-width:28px;background:linear-gradient(180deg,var(--brand-2),var(--brand));border-radius:6px 6px 2px 2px;min-height:2px;position:relative}
.bar .col:hover:after{content:attr(data-tip);position:absolute;bottom:100%;left:50%;transform:translate(-50%,-6px);background:var(--ink);color:#fff;font-size:11px;padding:3px 7px;border-radius:6px;white-space:nowrap}
.bar small{font-size:10.5px;color:var(--muted)}
.hbar{margin:10px 0}
.hbar .row{display:flex;justify-content:space-between;font-size:13px;margin-bottom:4px}
.hbar .track{height:8px;background:#f0eef7;border-radius:99px;overflow:hidden}
.hbar .fill{height:100%;background:var(--brand);border-radius:99px}

/* agents */
.agent{display:flex;flex-direction:column;gap:10px}
.agent .head{display:flex;gap:12px;align-items:center}
.avatar{width:44px;height:44px;border-radius:12px;background:linear-gradient(135deg,var(--brand),#4f46e5);color:#fff;display:grid;place-items:center;font-weight:800;font-size:16px;flex:0 0 auto}
.agent .meta{display:flex;gap:6px;flex-wrap:wrap}
.agent .greet{background:#faf9fe;border:1px dashed var(--line);border-radius:10px;padding:10px;font-size:13px;color:var(--ink-2)}
.agent .actions{display:flex;gap:8px;margin-top:auto}

/* live call */
.dialer{max-width:none}
.livepanel{display:flex;flex-direction:column;min-height:460px}
.live-head{display:flex;align-items:center;gap:12px;padding-bottom:14px;border-bottom:1px solid var(--line)}
.live-head .timer{margin-left:auto;font-variant-numeric:tabular-nums;font-weight:700;font-size:18px}
.wave{display:flex;gap:3px;align-items:center;height:22px}
.wave span{width:3px;background:var(--brand);border-radius:2px;height:6px}
.wave.on span{animation:wv 1s infinite ease-in-out}
.wave span:nth-child(2){animation-delay:.1s}.wave span:nth-child(3){animation-delay:.2s}.wave span:nth-child(4){animation-delay:.3s}.wave span:nth-child(5){animation-delay:.4s}
@keyframes wv{50%{height:20px}}
.chat{flex:1;overflow-y:auto;padding:16px 4px;display:flex;flex-direction:column;gap:10px;max-height:52vh}
.msg{max-width:78%;padding:9px 13px;border-radius:14px;font-size:14px}
.msg.agent{background:var(--brand-soft);color:var(--ink);border-bottom-left-radius:4px;align-self:flex-start}
.msg.user{background:var(--ink);color:#fff;border-bottom-right-radius:4px;align-self:flex-end}
.msg .who{display:block;font-size:11px;font-weight:700;opacity:.65;margin-bottom:2px}
.summary-box{background:#faf9fe;border:1px solid var(--line);border-radius:12px;padding:14px;margin-top:12px}
.big-phone{font-size:22px!important;font-weight:700;letter-spacing:.02em;padding:12px 14px!important}
.check{display:flex;gap:10px;align-items:flex-start;padding:10px 0;border-bottom:1px solid var(--line)}
.check:last-child{border:0}
.check .mark{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;font-size:12px;font-weight:800;flex:0 0 auto;color:#fff}
.mark.ok{background:var(--ok)} .mark.bad{background:var(--bad)}
code.url{background:#f3f1fa;padding:3px 8px;border-radius:6px;font-size:12.5px;word-break:break-all}
.notice{background:var(--warn-soft);border:1px solid #fde4b0;color:#7a4b06;border-radius:12px;padding:12px 14px;margin-bottom:16px}

/* modal + toast */
.modal{position:fixed;inset:0;background:rgba(18,13,38,.55);display:grid;place-items:center;z-index:50;padding:16px}
.modal-card{background:#fff;border-radius:16px;width:100%;max-width:640px;max-height:90vh;overflow:auto;padding:22px}
.modal-card h3{margin:0 0 16px;font-size:18px}
.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:8px}
.toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;padding:11px 18px;border-radius:12px;z-index:60;box-shadow:0 8px 30px rgba(0,0,0,.25);max-width:90vw}
.toast.bad{background:var(--bad)}
.swatch{width:36px;height:36px;border-radius:10px;border:1px solid var(--line);padding:0}

@media (max-width:1100px){.g4{grid-template-columns:repeat(2,minmax(0,1fr))}.split{grid-template-columns:1fr}.g3{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:760px){
  .side{position:fixed;left:-260px;z-index:40;transition:left .2s}
  .side.open{left:0}
  .menu{display:block}
  .top{padding:14px 16px}.view{padding:16px}
  .g4,.g3,.g2{grid-template-columns:1fr}
  .top-right .btn{display:none}
}